Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Roku Not connecting to network

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Roku was unplugged, now after it's been replugged it will not connect to the internet. We've restarted both the roku and internet router to no avail. No other device is having this issue, so it's not our internet. Help?

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AvsGunnar
Community Streaming Expert

Re: Roku Not connecting to network

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@tjmac11 

Initially, try disabling the password (creates an open network).  Will only be doing this for troubleshooting - can add back the password later.

Then go to Settings/System/Advanced System Settings/Network Conmnection Reset/Reset Network Connection.

Also while troubleshooting, try powering your stick from wall rather than TV USB power port if currently doing so.

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If still no-go, then change your settings in your router to reflect the following..

2.4 GHZ BAND

1. Radio is On/Enabled
2. SSID (network name) is On/Broadcasting
3. Network Mode/Protocol is set to b/g/n (Mixed Mode)
4. Bandwidth/Channel Width is set to 20mhz
5. Wireless Channel is set between 1 and 11 (preferably 1, 6 , or 11). Try changing and using different channels. Roku cannot see or use 12,13,14.

* Restart both your Router and your Roku after making above changes.

5.0 GHZ BAND

1. Radio is On/Enabled
2. SSID (network name) is On/Broadcasting
3. Network Mode/Protocol is set to N/AC
4. Bandwidth/Channel Width is set to 20mhz or 20/40 mhz
5. Wireless Channel is set between 36-48 (low frequency band) or 149-161 (high frequency band). Roku cannot see or use channels 52-140 (DFS Channels) which an Auto Setting may be choosing. If your router allows you to Disable DFS Channels, then an Auto Setting may be used after successful troubleshooting.

Restart both your Router and Roku devices(s) after making the above changes.

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Some Verizon Fios setups had a combined IPv4v6 setting.  Others have a seperate IPv4 and IPv6 setting.  If you have a combined setting, try disabling and set it to only IPv4 setting.  The same goes if you find that only IPv6 is currently enabled with no IPv4 support.  (the combined setting has caused some issues since Roku is not IPv6 compatible yet).

Post back with an update and any changes you may have noticed.  

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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19 REPLIES 19
Ello2022
Roku Guru

Re: Roku Not connecting to network

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Care to provide more information such as what Roku model do you have?

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Re: Roku Not connecting to network

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Roku express

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Ello2022
Roku Guru

Re: Roku Not connecting to network

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@lukepnnngtn  That’s the name of your device not the model number. It’s stamped on the outside of your Roku

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Re: Roku Not connecting to network

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YG006N150021

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HDMIGuy
Roku Guru

Re: Roku Not connecting to network

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@lukepnnngtn  The Roku express will only connect to a 2.4 GHz network.  Is the Express seeing the network and won't connect or is it not even seeing the network?  Who is your internet provider?

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Re: Roku Not connecting to network

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It originally was showing it and not connecting, now that we factory reset it it's not even showing up. AT&T is my internet provider. It was working 3 days ago, so I'm pretty sure it's nothing on the internet side.

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Ello2022
Roku Guru

Re: Roku Not connecting to network

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@lukepnnngtn  That’s your serial number not model number. Please let us know what your Roku model number is. That will determine how you troubleshoot it

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Ello2022
Roku Guru

Re: Roku Not connecting to network

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@HDMIGuy  The base model Express is only 2.4. The 4K and 4K+ are dual band. We don’t know the model number as of now 

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AvsGunnar
Community Streaming Expert

Re: Roku Not connecting to network

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@lukepnnngtn 

There have been numerous reports in the Community and on the AT&T forums regarding trouble establishing reconnection to 2.4 ghz devices (not just the Roku streaming devices.)  The cable ISP are pushing firmware updates to their routers that are affecting different people at different times.  Not all routers are affected but the culprit is a mismanaged speed protocol.  

The reported troubleshooting fix is to change the wireless Mode to reflect b/g/n.  (Users will normally notice the router is currently set to g/n when experiencing the issue.)

Instructions how to login to your router and make the necessary change is below.

AT&T → (https://www.att.com/support/article/u-verse-high-speed-internet/KM1046172). You can select your appropriate router from the drop down menu.

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Feel free to post back if still having issues or need more help.  Include your router model number as well.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102