Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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hinatakai
Newbie

Roku Network Help ROKU NETWORK

So, a long time ago my parents added this thing where my roku tv couldn't get a connection even if it said connected (Nothing changes if I jump on a new network either). This happened from 10pm - 6am, and is still happening today. I was just wondering if any of you guys knew how to fix this problem, it's really bugging me.

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RokuKariza-D
Roku Guru

Re: Roku Network Help ROKU NETWORK

Hi @hinatakai

Thanks for posting here in the Community.

Could you tell us who your internet service provider is? If it's Comcast or ATT, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

Keep us posted!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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