Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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RokuKarla
Roku Employee
Roku Employee

Re: Roku Express wont connect to internet

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@BlacSABBATH

Thanks for the update.

If resetting your router does not improve your connection, the issue may be the strength of the wireless signal. The farther your Roku device is from your router, the weaker your wireless signal. Try these simple tips and troubleshooting steps as this may help with the connectivity issue:
1. Restart your router (even if other devices have no problem finding and connecting).
2. Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart)
3. Find and connect to your network via Settings> Network > Set up the connection
If that doesn't fix it, try disconnecting the power to your Roku for a few seconds. When it comes back up, see if you then can set up the network connection.

To help troubleshoot the issue further, follow this link


Regards,
Karla

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