Wi-Fi & connectivity

[marshx]

My Roku was working perfectly, but today I have no connection and can not see my network.  I have reset both Roku and router several times and still not seeing my network.  My network is working for all other devices. Using Verizon Fios Router.

My model is 3900RW-Roku Express

Software version 10.0.0 build 4209-51

[RYC]

I am having the same issue.  It suddenly will not connect and I have rebooted the router and roku multiple times.  I can stream using the wifi on other devices in the same place, Roku suddenly stopped working.

[marshx]

@RYC I wish they had some customer support. Wonder if this is an issue they are even aware of.

[renojim]

@marshx, Roku wouldn't be aware of it because it's not anything like a universal issue.  Does your Express find any networks?  Can you use your phone's hotspot just to see if it will connect to that?

I gave @RYC the solution (hopefully) to the Xfinity problem in another thread, but I don't think yours is the same problem.

[marshx]

@renojim I am able to connect to a hotspot. I can also see neighbors routers. ROKU was telling me to have Verizon to disable MAC but they said it would disconnect my other devices which are working perfectly.  I am at a total loss. Not even sure if I bought a more recent version would that fix the issue or do I just need to go to Amazon Fire Stick.  Everything had been fine since Sunday.

[DBDukes]

@marshx @RYC 

Roku Express supports 2.4 GHz band only. Some ISPs have disabled 2.4 GHz band and operate 5 GHz band only on their wireless routers. Others, such as Comcast/Xfinity have changed the 2.4 GHz settings from b/g/n to g/n, causing devices to fail to connect. The fix for that is to change the settings  back to b/g/n.

[RYC]

Hello-  

I was finally able to get mine to work.  I connected to a hotspot (got the idea from you).   Then I tried to connect to my home wifi again, and it worked without an issue.  I am back up and running, I hope that yours will do the same.