@lisafawbush wrote:
We have a Roku Express+ that we purchased a few years ago. We haven't had it connected for a while and no longer have the actual remote that came with it. I've downloaded the roku remote app. Now when I connect it, I can't get the to the part of the screen where you can connect to the internet, and it can't find my wifi network. When I try to put in the IP address manually, it says it can't be found. I've reset the Roku, but it still has the same apps from before I reset it. What do I do next? HELP!!!!
The Roku app on a phone or tablet can only connect to a Roku that is already set up on the same local network as the mobile device is using. This means the Roku app cannot be used to set up a new net connection for the Roku device.
A net-connected device has no innate IP numbers. Its IP is assigned to the device by your router each time a net connection is established, so until the Roku is set up and connected to the net, it has no IP number.
If your Roku was previously set up on a prior network, and if the Roku has not had its net connection reset nor undergone a factory reset, it may be trying to connect to its former net. If you can set your router to the same net name (SSID) and password as your previous setup, your Roku may connect to it. If you then connect your phone to that net you should again be able to control your Roku via the Roku app.
Otherwise, you'll need to have a remote compatible with your Roku model to set up your connection to the new network/password.
All Roku devices other than Roku sticks will respond to a shared set of infrared (IR) commands so any cheap universal remote you find at Walmart or a dollar store that says it is compatible with Roku will work as long has you have a direct line of sight to the Roku. Or you can buy one from Roku via https://www.roku.com/products/accessories/player#Remotes
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I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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