Wi-Fi & connectivity

[common-uncommon]

I have a roku express+. Within the last day or so, my device does not find nor recognize ANY wireless networks. Usually, my wifi network shows up along with some of my neighbor's networks, but in this case none show up at all. I have tried the other two (2) rokus in my house and they can search, find, and connect to my wifi with no issue. My wifi has the dual band (5 & 2.4), and my other two devices are connected to the 2.4 with no problem. My roku express+ was previously connected to the 2.4 before it stopped connecting altogether.

Yes, I've looked at the articles, the forums, and the videos, I've tried the secret menus, I've moved the roku closer to the router, I've rebooted the roku, I've rebooted the router, and I will have to end up rebooting my left foot soon (sarcasm). I can't do a system update either because it is not connected to the wifi. I've done everything I can find other than factory resetting it, which I've read also does not fix anything. On top of that, the customer service loop is not helping.

Has anyone had this problem and fixed it themselves? Or is it similar to the blue screen/red ring of death? Any suggestions are welcomed.

[RokuDanny-R]

@common-uncommon

Thanks for the post.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to provide us with the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.

Thanks,
Danny

[redjenn227]

I'm having the same problem.  At some point in the last two days (and this has nothing to do with a power outage yesterday) our connection slowed.  In looking at the network settings, it only showed the 2.4g.  I called our ISP provider (Blackfoot Telephone) and the remotely re-booted my router, but it didn't help.  I unplugged my Roku device and now it doesn't even find the 2.4G!!!  The downstairs Roku still does however.  Blackfoot is perplexed and the tech I talked to is sending my issue to the higher-ups to see if they can sort it out.  Is there a phone # for Roku where you can speak with an actual human???

[renojim]

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@redjenn227 wrote:

Is there a phone # for Roku where you can speak with an actual human???

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No.

[pdkphs]

I've had the same problem. Solution: Roku is in the trash and I have a Fire Stick now.

[common-uncommon]

Yes, I've done all of those things as stated in my initial post. This problem has been going on for several days now. My serial number is YG005V787025.

[RokuDanny-R]

@common-uncommon

Thanks for the follow up.

I have passed along your information to our Support team. They will follow up and assist you further.

Thanks,
Danny

[AbbyS]

I have the same issue with the Express+ and have tried all the suggestions. Need answers, please!

[AbbyS]

I'm having this same problem and have tried everything common-uncommon has tried. I'm at a loss for what to do other than throw it in the trash. It's been over a week. The lack of support for this problem is very frustrating.

[RokuDanny-R]

@AbbyS

Thanks for the post.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to provide us with the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.

Thanks,
Danny