Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Roku Express Set Up Connection Issues Error 01440

I’m am trying to set up the Roku Express., and it won’t connect to WiFi. I am getting an error message of 01440. Does anyone know how to resolve this? Thanks!!

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Community Streaming Expert

Re: Roku Express Set Up Connection Issues Error 01440


Generally, the 14.40 error is an authentication/password issue.  Try using a different password (no special characters), or using no password (open network) for troubleshooting purposes.

Some 14.40 errors have also been seen with cable ISP routers.  Verify that under the 2.4ghz Wireless Settings in your router, you have Wireless Mode or Protocol set to b/g/n.

You may have to contact the ISP in order to have these changes made for you if you cannot do so at the router admin portal or through an associated mobile app for the router.

Feel free to post back with router model number and ISP (internet service provider) if still having issues.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
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