Within the last month or two, I've been having problems staying connected to WiFi. This happens at least twice a day. First time, I have to restart and it stays connected for another hour or so before it disconnects again. I have done EVERYTHING anyone has ever suggested for this; plugging into a wall socket, moving the device away from the router, changing the WiFi channel (from 11 to 1, both of which were supposedly supported channels), resetting the network, factory resetted. Nothing works! If anyone has any other suggestions, please tell me! Short of buying a new device, which I did in the middle of last year already, and I have a feeling the problem will persist anyway, I don't know what else to do. Before anyone says anything about wired connection, that is not an option for the Express.
17 Mbps is not enough. Hence your issue. The channel changing is normal. What internet speed do you have? How far is your Roku from your modem? I have Cox 500 Mbps. Speed tests on any of my Roku’s range from 80 Mbps - 200 Mbps. Your Roku keeps losing connection because you’re not providing it enough bandwidth. You should be seeing at minimum 25 Mbps. With a speed test like that I imagine your paying for 25 Mbps to Comcast. Up your speed plan to something like 100 Mbps or faster. Call Comcast and see what they offer. But since you own your modem you have full control of how it works. Arris makes an app for yogi phone to change all your settings. Just ran a connection check on my TCL Roku TV that’s 75’ from my modem and it gets 74 Mbps. My TCL Roku TV that is about 2’ from my modem gets 192 Mbps. So either upgrade your Roku to a dual band or upgrade your internet speed
These Roku devices are designed to run on the average home network. As long as you are streaming non-4k content, (ie. 720p and 1080p), your speed of 17Mbps as shown by the Roku is fine.
Because I am rural, I have "up to 50Mbps" fixed satellite. I normally get 20-25, and often times are operating between 15-20 Mbps. With this speed, all three Rokus can be operated and I can still be working on other devices. Can't argue more speed isn't better, but certainly not necessary to use a Roku. During snowstorms, I may be getting 5-10Mbps (if any at all), and can still run a couple of the Rokus. If I get down to 1-3 Mbps, then maybe only Roku will work. (normally the old Premiere 3921).
You should first verify that your 2.4 ghz is configured properly for the Roku Express. The 14.30 error is most likely attributable to the known b/g/n mode issue with Xfinity managed routers. The connection drops are likely an interference/congested channel condition.
Access your router admin settings through Xfi App or typing 10.0.0.1 into a web browser and entering your admin name and password. Then verify the default 2.4ghz settings are set as below...
2.4 GHZ BAND
1. Radio is On/Enabled
2. SSID (network name) is On/Broadcasting
3. Network Mode/Protocol is set to b/g/n or b/g/n(Mixed Mode)
4. Bandwidth/Channel Width is set to 20mhz
5. Wireless Channel is set between 1 and 11 (preferably 1, 6 , or 11). Channels 12 and 13 are disabled through Roku Software, so manually setting a Channel will help mitigate issues caused by Auto Setting.
The Roku Express 3930/3931 does have a history of connection issues though. However, others have used them for many years with no issues. I would suggest making sure your mode is set to b/g/n and manually assigning a wireless channel to be your first troubleshooting steps.
Restart both your router and Roku after making the above changes.
The problem is the Roku express is the most inexpensive Roku you come buy. It doesn’t do dual band Wi-Fi. Which is what you need. Your ISP most likely is the issue. The Roku Express you own only does 2.4 GHz. You need to reconfigure your modem. Do you by chance have an AT&T modem? Your best option was to pick up a Roku streaming stick 4K which it has dual band capability. When you run a check connection what does it say for signal strength and speed?
With the release of firmware updates to certain ISP routers, the single-band 2.4ghz Roku devices like your Roku Express 3930/3931 are having issues connecting and streaming properly.
The remedy and first troubleshooting step for this is to change/verify that the Wireless Mode/Protocol in the router's wireless settings are configured to b/g/n.
Restart both your Router and Roku devices(s) after making the above changes.
Xfinity/Comcast instructions - https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi and https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/m...
Post back with an update or if you need more help. Include your router model number and ISP. (internet service provider) as additional or model specific instructions may be available.
I do not have an AT&T modem. Not sure what it is, honestly. My father set it up. It is 2.4 GHz. If I have to buy yet another device (this will be the third one, if so) I’ll stick with the disconnection issues. I'm not exactly rich at the moment. When I check the internet, it says the strength is excellent and the speed is 65/65.
A Roku connection check does not give you something like 65/65. Look at internet download speed. Should be something like good (80 Mbps). If you don’t know anything about it how do you know it’s 2.4? So you have no idea what where or what modem it is? So are you not paying for an Internet bill? who is your ISP?
I was looking at the wrong section. Download speed is 35.6mbps, upload speed is 0.44mbps. Double-checking, I have an Arris Surfboard 1001364. Xfinity is the ISP.
Is that actually information from your Roku? Is that the data from running a check connection on your Roku under the network settings?
As I told someone else, the network band is 2.4GHz. Not sure if it is dual band or not. I’ll have to check. It’s a third-party, Arris modem, SURFboard 1001364 DOCSIS 3.1 if that helps.
You have an older model modem. If you go into the Xfinity store Comcast store you can get a new one. The new ones are made by Technicolor.