Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Roku Express MAC address all zeros

I bought a Roku Express today, set everything up and was working fine. 

Two and a half hours later it lost connection, switched off and I cannot reconnect. 

I have tried all the tips recommended and as a last resort did a factory reset.

When scanning for networks none show up and the wireless MAC address is all zeros.

There is no problem connecting the internet to any other devices.

There seems to be no way to contact someone from Roku to fix this?

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Roku Guru

Re: Roku Express MAC address all zeros

Hey @DianeM

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,

Kariza D.
Roku Forum Moderator
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