I have a Roku Express 4K+ (Model 3941X), purchased in June 2021. It was working fine the last time I used it about a week ago. When I turned it on last weekend, I got the jumping Roku logo. It has been stuck there ever since.
Based on what I have read on the boards, I held the reset button more than 30 seconds several times, disconnected the power for several hours, and reset my router. Then tried combining these---disconnect, reset router, reconnect. None of this helped. I installed the Roku iOS app which detects my much older 4200X in another room---that model is running fine---but it doesn't detect the 3941, so it's not connecting to the network.
I logged in to my Xfinity router's Gateway and did see that the WiFi mode for 2.4GHz is set at 802.11 g/n. My 4200X is using 5 GHz, so I don't know why the 3941X would use 2.4. The router is an XB6-T (aka CGM4140COM) and I have been using pods since before I bought the 3941. From what I understand, the security settings are automatically set when you use pods. In any event, I can't change the g/n setting and when I called Xfinity, they suggested I contact Roku to make sure the device isn't faulty, which sounds like good advice at this point.
Is there anything else I should try?
