Wi-Fi & connectivity

[hannahd]

I just bought the 4-pack white Roku smart bulbs a couple days ago. They were working great and had no problems working, but then 2 of them started to be unresponsive.

I disconnected all the bulbs in attempt to repair them to fix the problem, but none of them will go into pairing mode now. I’ve turned the lights off and on 3 times multiple times and still nothing. Anyone know how to fix this?

[RokuArjiemar · Accepted solution]

Hello! @hannahd,

A warm welcome from the Roku Community!

We appreciate you reaching out to us. We're pleased to assist.

Roku Smart Bulb SE

Use the instructions below to factory reset your smart bulb.

1. Power on your bulb
2. Turn the light switch off and on three times

If the reset is successful, your bulb will begin pulsing. If you need to connect it to the smart home mobile app again, refer to the Roku Smart Bulb SE setup instructions.

Thanks,

Arjiemar