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sensuari
Reel Rookie
‎08-17-2021 05:31 PM

Received error message for channel apps "because it could not be reinstalled from the network".

Received error message for all channel apps (Kanopy) "could not because it could not be reinstalled from the network". Says the same thing for NFL, Roku and others I've tried. Started with 1 Channel about 4 days ago and has escalated to everything I've tried.

When I clicked on "Check Connection" the box disappears and I get no information.

When I went to Settings, Network, About - everything is shown as working and connection is Excellent?

Any help would be appreciated.

Cheers

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1 REPLY 1
StreamerUser
Roku Guru
‎08-17-2021 05:50 PM

Re: Received error message for channel apps "because it could not be reinstalled from the netwo

You didnt mention your Roku model # and firmware version: Settings/System/About

Known solutions/workarounds for apps not loading/closing to Home:

1) Check for updates: Settings/System/System updates/Check now - try again

2) Change your Theme to the Roku Default: Settings/Theme/Restore default theme - try again

3) Change your Screensaver to a Roku clock: Settings/Theme/Screensavers - try again

4) Remove SD card (if installed) - try again

5) Network connection reset: Settings/System/Advanced system settings/Network connection reset - try again

6) Completely unplug power from Roku for 10-15 minutes - try again

7) Factory reset: Settings/System/Advanced system settings/Factory reset <--- last resort

 

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