Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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1344
Newbie

ROKU won't connect to WIFI error 014.40. Password is entered correctly.

I have Roku streaming stick + and I've tried a dozen + times to pick up my wireless and can not connect. On the Roku screen it shows the correct wireless address but it shows a code 014.40.

I at one time had another Roku device on and I had no trouble until the connections on the device failed, if we can't fix this, with your help I will return this device.Thank you

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2 REPLIES 2
RokuDanny-R
Retired Moderator

Re: ROKU won't connect to WIFI error 014.40. Password is entered correctly.

@1344

Thanks for the post.

Have you made sure that you have entered the correct password for your wireless network?

For more information about error codes that you may see on Roku devices, visit our Support page here: Connecting your Roku device to the internet using Wi-Fi or Ethernet


Thanks,
Danny

Danny R.
Roku Community Moderator
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RayHend
Newbie

Re: ROKU won't connect to WIFI error 014.40. Password is entered correctly.

I had the same issue. Entered the password maybe 10 times before I realized I had one of the numbers wrong. I would have sworn I had every number entered correctly. If you get this error code, definitely check all the numbers in your password carefully. 

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