Wi-Fi & connectivity

[TheFords]

Like the 'Subject' says ... it's baffling. 

Every other wi-fi device has NO problem, just my ROKU Express.

I even made sure my wi-fi extender was 6" from the ROKU.

Anyone? Bueller?

[RokuKariza-D]

Hello @TheFords

Thanks for the post.

Could you tell us more about the issue you're experiencing? Do you receive any error code or message when launching channels or it automatically crashes back to the home screen? 

Refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?

Furthermore, since you own a Roku Express, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.

We will await your update with the answers to the questions above.

All the best,
Kariza

[TheFords]

Kariza graciously replied:

Could you tell us more about the issue you're experiencing? Do you receive any error code or message when launching channels or it automatically crashes back to the home screen? 

We get NO error code/message. and it doesn't even crash back to the home screen. just gives a spinning circular icon ... after a few minutes, it goes into screensaver mode.

We have gone thru your 'troubleshooting' page; the instructions are not dissimilar to most wi-fi troubleshooting and have not helped.

Furthermore, since you own a Roku Express, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.

This should NOT be a factor, as the Express WAS working until the last 48 hours; we've made no changes to our wi-fi router whatsoever, as we've no need to.

[makaiguy]

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@TheFords wrote:

Furthermore, since you own a Roku Express, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.

This should NOT be a factor, as the Express WAS working until the last 48 hours; we've made no changes to our wi-fi router whatsoever, as we've no need to.

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There have been a number of reports lately of people who have routers supplied by their Internet Provider in which the router's 2.4 GHz band was disabled by an update to the router software.   They've had to have their Internet Provider re-enable the 2.4 GHz band, or in some cases swap in a new router with 2.4 GHz support.

[TheFords]

This would not be the case as we own our router.

Thanks nonetheless.

[makaiguy]

I've run into this here several times.  This has always worked for me to re-establish my net connection when it has been lost:

• Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
• Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
• Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

[TheFords]

... all tried, all bupkis.

[makaiguy]

Have you verified that your router is broadcasting in the 2.4 GHz band?

One other thing to check.  In the 2.4 GHz band, Rokus support channels 1-11 that are used in North America.  Channels 11 & 12 are used in some other parts of the world but Rokus can't use them.  Make sure your router is configured to use a channel in the 1-11 range.  If it is capable of using channels 12-13 and also has a channel auto-select feature, turn this feature off.

[TheFords]

yeppers!

[makaiguy]

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@TheFords wrote:

yeppers!

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Meaning what?  Could be that the suggestions worked for you, or that you are already set up as suggested and the problem continues.