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samcleod
Newbie
‎01-17-2022 06:58 PM

ROKU TV (TCL) says poor connection and doesn’t work

I have Verizon fios 400 mbps internet and use an eero mesh system.

My TCL Roku TV, which previously said it had excellent connection, is totally useless right now. 

My Eero confirms that it’s getting better than 300 mbps right now. Usually the TV operates on WiFi but right now I have it plugged directly into the eero via an Ethernet cable.

It still says <1 mbps, despite multiple resets of the TV. It’s obviously receiving more than it says it is.

 

what else can I try?

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makaiguy
Community Streaming Expert
‎01-18-2022 09:25 AM

Re: ROKU TV (TCL) says poor connection and doesn’t work

Did you update your setup to reflect the wired connection?

Settings > Network > Set up connection > Wired connection

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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