Wi-Fi & connectivity

[ekruger1]

Same problem here too. It was fine, then I had buffering issues, then it wouldn't connect to the "internet"

It tells me I'm connected to the network, but not the "internet". I have done everything on the support site, and went to YouTube. I even went so far as getting a new modem and router. I haven't even had this tv for 2 years. I am appalled at the lack of support. I have emailed you and tried to chat. I have been a loyal customer of Roku before you even had Netflix as as channel. Come on... I think we all need some help.  

[RokuDanny-R]

@Jamesfortin57 @ekruger1

Thanks for the posts.

Can you please specify the issue you are experiencing by providing us with the following information:

-what Roku model device are you using
-what wireless frequency is your router broadcasting
-who is your ISP (internet service provider)
-have you tried connecting to an alternate wireless network (such as a mobile hotspot) to see if you are experiencing the same issue

With more detailed information, we will be able to assist you further.

Thanks,
Danny