Roku device randomly stopped picking up my wifi. Ran through known solutions (reset the device, reset the router) before giving up and buying a new device only to discover… still nothing. Same issue as before. I have 2 other Roku TV’s in the home, neither of which have any issues. It’s not my wifi (I work from home and am on my network all day) and the particular device that is giving me issues is about 8 inches away from my router so I know it’s not a physical distance thing. Any ideas??
also: does Roku have a support number or is this our only option for help?
The devices that aren’t working they’re probably Roku express correct? A Roku express only uses 2.4 GHz WiFi. If you rent your modem from your ISP you need to reconfigure your modem to work properly with your Roku. if you bought the more expensive Roku’s those come with door band. Who is your ISP?
Comcast. Or xfinity or whatever they’re calling themselves nowadays.
But the old device had been trucking along and then just *poof*- quit. Would the ISP have changed my wifi suddenly?
Because the push out new firmware to the modem. If you look throughout this community you’ll see people the same issue. Comcast is the company. XFinity is the service. and because you bought one of the lower and model Roku‘s it cannot switch between networks
With the release of firmware updates to certain ISP routers, the single-band 2.4ghz Roku devices like your Roku Express 3930/3931 are having issues connecting and streaming properly.
The remedy and first troubleshooting step for this is to change/verify that the Wireless Mode/Protocol in the router's wireless settings are configured to b/g/n.
Restart both your Router and Roku devices(s) after making the above changes.
I'm having same problem, but I have the Roku Premium. (2) and the front room stopped altogether and says no signal, the back room shows home not connected. I have followed all the suggestions, but cannot get my Roku to connect on the wireless altho it shows my internet and wireless as strong, it just will not connect. Very frustrating. Where is the problem?
The wifi in your Premiere, like the Express mentioned earlier in this thread, only operates in the 2.5 GHz wifi band.
There are a couple router setting issues being reported lately that can prevent establishing Roku wifi connections. And to make matters worse, both of them can be caused by recently-reported router updates. These have primarily been reported with routers supplied by internet providers (Comcast/xFinity, Cox, and ATT so far), but it's possible they could also occur with other internet providers or user-owned routers that have received similar updates.
For either of these issues, if you need to make configuration changes on equipment supplied by your internet provider but you have no access to its settings, you may need to request your internet provider to make the changes for you.