Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Not connecting to wireless network

I unplugged my roku from my house to take on vacation and when I got back it is now not finding my home network. I have unplugged and replugged, restarted both the roku and router several times… nothing is working. My phone connects just fine. The roku… not so much. Help please!

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Community Streaming Expert

Re: Not connecting to wireless network

Does it see any networks at all?  If you have an ISP supplied router it's possible that they pushed an update while you were gone that affected things.  What's the model number of the Roku from Settings->System->About?  Note that some devices only support 2.4GHz Wi-Fi channels 1 through 11, so ensure your router is using one of those if appropriate.

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