Wi-Fi & connectivity

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Reel Rookie

Not connecting in Ohio unable to view any apps but passes connect check

Booted me out and won't reconnect to allow apps to play but when perform connection check it passes:/ Unplugged router trying to fix it, reset connection...nothing. No service. Roku customer service is unavailable but Prime says Roku is having the issue and working on it. When will it be fixed? Reside in Ohio.#Rokusupport

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Community Streaming Expert

Re: Not connecting in Ohio unable to view any apps but passes connect check


Your problem may have been caused by a recent update to your router that affects some Roku models. This has been reported lately with equipment from Comcast/Xfinity and Cox, but there may be others.

Affected users report their Roku locates the network and reports the connection strength but then fails to connect. The solution is to reconfigure the router to switch it from g/n wifi protocols as set by the update back to b/g/n. If you don't have access to your router's control panel you may have to have your internet provider do it for you.

Step-by-step post from @AvsGunnar for Comcast/Xfinity users:

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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