Wi-Fi & connectivity

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sage_stan
Newbie

'Not connected' but internet perfectly fine, only Youtube can't connect

For the past week, my Roku has been refusing to connect to WiFi properly—especially when it comes to YouTube. In the top-right corner, it says “Not connected,” but when I check the connection settings, it bizarrely shows as “Connected” with “Excellent” signal strength. YouTube is the only app that won’t load. It appears greyed out, and after about a minute, I get the message: “No connection. Connect to the internet now, or set it up later.” Strangely, if I connect my phone’s mobile data to the TV, YouTube will open just fine. I've tried deleting and reinstalling the YouTube app twice, but it hasn’t helped. I've also done system restart numerous times. It’s driving me nuts—what could be causing this? Thanks in advance!

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renojim
Community Streaming Expert

Re: 'Not connected' but internet perfectly fine, only Youtube can't connect

Have you tried restarting all of your network equipment (gateway/modem/router)?

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