Wi-Fi & connectivity

[RokuMary-F]

Hi @Aimes770,

Welcome to the Roku Community!

We understand you are having difficulties connecting to your wireless network. We would be more than happy to look further into this issue but will need more details. A few questions here to better understand what you're experiencing:

• Does the issue only occur on a specific channel or all channels on your Roku device?
• When did this issue first start occurring?
• What Roku model device are you using?
• Have you tried rebooting your wireless network to see if that resolves the issue you are experiencing?

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

[RokuMary-F]

Hi @lebeau13,

Thanks for your first post in the Roku Community!

We apologized for the inconvenience. We would like to know what went wrong so we can assist you further and fix the network issue.

We would recommend checking out our Support page for troubleshooting issues here: How to connect your Roku streaming device to the internet using Wi-Fi or Ethernet | Official Roku Su...

Please answer the following questions so we can get a better understanding of what you are seeing

• Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum.
• Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
• Have you tried moving the device closer to your router to see if you can get connected?
• How long have you been experiencing this problem?
• Do you receive any error codes or messages? If yes, please let us know.

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[AvsGunnar]

@lebeau13 

What are the model numbers of the working Roku devices? (Are they different from your 3930).

Post back with these model numbers as well as your ISP (internet service provider) and router model number.