Wi-Fi & connectivity

[Abby082799]

My Roku is still not connecting to the internet and I put in the password correctly and it still won’t connect.

[seventhtask]

I am having the same issue. I even tried my old roku and neither will connect to the internet. I have reset the internet, reset the roku, and reset the tv.

Has anyone found a fix to this or do we think it is on roku's end and we have to wait it out?

[AvsGunnar]

@seventhtask 

What are the model  numbers of your Roku devices (old and new), your router model number, and your ISP (internet service provider)?

Likely will just have to configure your network a bit to get your Roku devices working.

You can get your Roku model numbers from Settings/System/About.

[mairead]

Having the same bloody issue and of course they don't have you a service number to get any technical help. Very poor customer service far as I am concerned.   IT is obvious they have done some update to my device and it is not working.

[mairead]

3921RW-ROKU Premiere+  I have spectrum.   I have walked through reboot multipule times,  I know the pass word is right,  Internet is on.  I can scroll menu but can't connect.

[mairead]

Well I did manage to get Tech on the phone.  Between their update and most band width going to 5G older devices won't connect until you make adjustments in your modem to step down the connection speed to about half. 

[RokuKarla]

Hello @mairead

Welcome to the Roku Community!

I'd be delighted to take a closer look to see how we can assist. Do you receive an error code or message when connecting to the network? Did you try to connect the device to your home network or to the router?

Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your hotspot is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.
If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet.

Keep us posted with the details.

Regards,
Karla

[AvsGunnar]

@mairead 

As you are likely aware, the Roku Premiere+ (3921) is a 2.4ghz-only device.  Although a specific cable ISP issue related to certain leased router models is not widely reported by Spectrum users, try verifying that your router is configured to use the Wireless Mode b/g/n protocol under your 2.4ghz wireless settings.

For some Spectrum users, the more common issue has been that Spectrum has disabled the 2.4ghz band on some routers without the user's knowledge.  If you are seeing your network in the list from within Roku, then your 2.4ghz is still enabled and can eliminate that as culprit.

Other than the b/g/n issue mentioned above, try the following steps and see if any helps resolve issue.

1. Perform a Network Connection Reset.  Settings/System/Advanced System Settings/Network Connection Reset/Reset Connection

2. Unplug router for a minute or two and then plug back in.

2. From within your router settings, try disabling the password for troubleshooting. (create an open network with no password and see if able to connect).

Feel free to update if still having issues and post back with your router model number as well as the Roku Software version and build from Settings/System/About.

[Edit] From your edited posting above, sounds like you are now fixed after speaking to Spectrum?

[Aimes770]

I have the same issue. I get error code 106. I have the same internet I always had. So everything should be compatible to what you state I need. It was working before. I reset my tv and it still will not work 

[lebeau13]

@AvsGunnar 

my Roku is an Express model 3930X; the software version is 11.5.0 build 4312AE

I have tried resetting my internet, all the other Roku’s, Xbox, tablets etc connect just fine. My password is correct and I’m still having trouble connecting.