Have you tried new batteries in the remote? Does the remote have a button in the battery compartment? If so, have you tried to pair it by holding the button until the lights starts flashing and then plugging in the power to the Roku device? If it doesn't have a button, verify the remote works by pointing it at a digital camera (like the one in your phone) and pressing a button on the remote. You should see a flash of light on the camera's screen.
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