Wi-Fi & connectivity

[Bgoist22]

My Roku express will say no wireless connection but every other device in my house works completely fine. I have multiple and I tried other ones. None worked. I reset the Roku as well. Any ideas?

[RokuKariza-D]

Hi @Bgoist22

Thanks for the post.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?

Furthermore, please be advised that Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.

Please keep us posted!

All the best,
Kariza

[makaiguy]

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@RokuKariza-D wrote:

Furthermore, please be advised that Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.

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Also make sure your router is using channels in the 1-11 range.  Channels 12-14, which are used in some regions outside North American are not supported by Roku.

I'd also suggest that a restart of the router (even if other devices are connecting without an issue), followed by a restart of the Roku will often enable you to establish a network connection on the Roku.