Help

Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Perry227
Newbie
‎05-28-2022 07:06 PM

No wireless connection after update

I have a Roku express 3930X and it was working fine. I updated to 11.0.0 build 4193-AE and now it can’t connect to WiFi no matter what I do. I reset the Roku, the modem, the router, etc. Nothing works. The connection check says the connection is excellent but then I go to load an app and it says no connection. 

Also, I have 3 Roku devices so not qualifying for agent service is just plain malpractice. 

0 Kudos
1 REPLY 1
AvsGunnar
Community Streaming Expert
‎05-28-2022 07:40 PM

Re: No wireless connection after update

@Perry227 

If you have cable ISP like Xfinity/Comcast, Cox or AT&T, have you verified that that your 2.4 ghz band is enabled and that you have it configured to use the b/g/n protocol (not g/n or n-only)?

Xfinity / Comcast → ( https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi ) with a walkthrough ( https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/m...)

Cox → (https://www.cox.com/residential/support/managing-your-in-home-network-with-my-wifi.html)

AT&T → (https://www.att.com/support/article/u-verse-high-speed-internet/KM1046172). You can select your appropriate router from the drop down menu.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102