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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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DaveG99
Reel Rookie
‎07-20-2021 02:12 PM

No streaming content from either of two Roku devices available. Internet works with computers

In a non-home location, I can log in to internet no problem with my Mac computers and iphone on a dedicated wifi connection with a password. I have two Roku units, but neither of them indicate there is an internet connection. and cannot connect with content providers.

What must be done to make Roku operate?

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makaiguy
Community Streaming Expert
‎07-20-2021 02:40 PM

Re: No streaming content from either of two Roku devices available. Internet works with computers

Is this non-home location one where you log into a gateway page in your internet browser using a computer/table/phone to establish its contact to the internet? 

If so Roku can't do that directly because it has no internet browser.  Roku has created a work-around for this, which involves connecting a WiFi-equipped computer/tablet/phone to the Roku via WiFi-direct and using the web browser to reach the gateway page THROUGH the Roku.  The internet connection thus set up will be for the Roku.

See this page for information on this "Hotel & Dorm connect" option:
https://support.roku.com/article/215058118

All current models should support Hotel & Dorm connect.  Some older models may not.  I have not been able to find a list of which models no longer being sold do and don't support this.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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DaveG99
Reel Rookie
‎07-22-2021 08:49 AM

Re: No streaming content from either of two Roku devices available. Internet works with computers

Thanks for your response.  Yes, I did indeed tried that ... I got a code to use but when I entered it the message was that it was an invalid code .

I think I need a newer Roku box with that capability, then it may work as advertised.

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