Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No Wi-Fi, no remote, no app

The Roku I hasnt connected to my current Wi-Fi before and we can’t get a new remote to connect to it since the Roku has no Wi-Fi. That means the app doesn’t work either. It’s not a fancy Roku so can’t use Ethernet cable. Is there anything I can do to use my Roku streaming stick? 

Community Streaming Expert

Re: No Wi-Fi, no remote, no app


If your Roku has been connected to a wireless connection previously, you can edit your current wireless settings in your router to match the previous. (SSID network name and password).  Then you can use your Roku remote mobile app as your remote as the Roku should be able to connect. (remembers last known connection.)

If the Roku device has been factory reset, is brand new, or you cannot remember the last network's credentials (SSID network name and password), then you cannot use this method.  You will need a Roku Remote.

Unfortunately, unlike the other Roku streaming devices and RokuTV, you cannot even just use a compatible universal streaming remote with IR.  With the Roku Streaming Sticks, you will need a Roku Voice Remote as you need the RF (radio frequency wifi) to communicate with the device.  After you setup with the new Voice Remote, you can then use mobile remote app.

You can purchase these Roku Voice Remotes in Walmart, Best Buy, Target, etc (about $20) if you need right away.


Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102