Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No Signal, Remote Not Working

Our Roku home screen with the channels is on, but an additional message on top says No Signal. It also says Not Connected is the upper right hand corner.

Our remote is not working, neither are our phone apps.


0 Kudos
Community Streaming Expert

Re: No Signal, Remote Not Working

Can you post a picture?  "No signal" usually comes from the TV, but you're seeing the Roku Home Screen.  "No connection" means it's not connected to your Wi-Fi.  The remote should still work, so try new batteries.  Have you tried disconnecting the stick from the TV and the USB power cable and then reconnecting?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos