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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Mzlyoung
Newbie
‎01-28-2021 05:44 AM

No Roku devices working

I have several roku devices (2 smart TVs and a premiere) that have been connected for months.  Now all of a sudden today none of the Roku devices can find my network. ALL of my other devices are connected with no problem (smartphone, laptops, echo, etc.). We've even tried disconnecting the other devices, rebooting the router, and everything but NOTHING is working. Is the some type of outage or something? Please help!!

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3 REPLIES 3
renojim
Community Streaming Expert
‎01-28-2021 02:10 PM

Re: No Roku devices working

Are you in the US?  If not, note that Roku only supports 2.4GHz channels 1 to 11.  If your router is set to "Auto" for its channel it may have switched to an unsupported channel.

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lalala
Newbie
‎01-30-2021 06:11 AM

Re: No Roku devices working

I am having the same issue!!!!  The roku reads my internet, but won't connect.  All other devices in the house will connect.  So frustrating.  My issue was discovered on Friday.  I have the purple streaming stick 

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Kenb01
Newbie
‎01-30-2021 03:35 PM

Re: No Roku devices working

none of mine are working either.  Is the network down?

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