Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

New roku streaming bar stuck in recovery mode

Hi team, ordered new roku bar and picked it up yesterday from Best Buy. Trying to set it up since yesterday. Stuck in recovery mode...purple screen....tried reset, multiple WiFi networks, still no luck....any help is appreciated.  Do hv ARC port on my TV, still no luck. Have multiple rokus in my house over the last few years and no issues ever before.

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