Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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New express 4k+ dual-band

Bought the express 4k+ because it said dual-band on the box. But when I try to connect with the 5ghz wireless it can't find it. Will only locate the 2.4. Using tmobile wifi. No problems with other devices. Is roku lying about dual-band or am I not doing something right 

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Community Streaming Expert

Re: New express 4k+ dual-band


Roku devices cannot see or use 5ghz DFS wireless channels (52-140).  

Under your Wireless Settings for the 5ghz band (at the router/gateway), verify that you are using either channels 36-48 (low band), or 149-161 (high band).

The Roku Express 4k+ is indeed dual-band.  You can also verify if the Express 4k+ is working by connecting it to your mobile hotspot (if available) on the 5ghz band as a troubleshooting step.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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