Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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jrs01993
Newbie

New Wireless Connection Issue

Bought a new Router and hence have a new wireless connection that I need to connect my Roku to. I understand the steps for Settings > Network > Wireless > Set Up new Connection and all that jazz. My issue is in the middle of these steps my Roku kicks me out and goes into the "Roku" screen where the Roku name is scrolling as if it is experiencing connection issues. It kicks me out every time and I am unable to set up the new connection, any ideas?

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3 REPLIES 3
StreamerUser
Roku Guru

Re: New Wireless Connection Issue

Its not clear from your description whether its rebooting showing the "dancing" Roku logo letters or the Roku Logo Rain screensaver is kicking in.

Try turning off the screensaver temporarily:  Settings/Themes/Screensaver wait time=disable screensaver

Make sure you have your Roku powered with the supplied USB AC adapter and NOT with the TV's USB ports.

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jrs01993
Newbie

Re: New Wireless Connection Issue

@StreamerUser The Roku is powered with the AC adapter. The screen that is popping up is not the scrolling cityscape with all of the movie references, but rather the screen with the big "ROKU" letters that bounce up and down when you are experiencing connection issues. I can't stay on the Roku menu for any longer than several seconds before the letters pop back up and kicks me out of whatever I'm doing.

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StreamerUser
Roku Guru

Re: New Wireless Connection Issue

Its definitely rebooting.

Try a different HDMI cable, HDMI port, and/or TV and see if it behaves the same way.

Otherwise it may be overheating, so let it cool off for 30 minutes and try again.

If it still does it, try a factory reset:  power it on and hold the reset button for at least 30 seconds (45 preferably).

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