Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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New Roku Express Will Not Connect to Wifi

I have two Roku’s already that are the sticks. I recently got an express and have never been able to get it to connect to my wifi. I have reset my router. I have changed it to my TV where a Roku currently will connect and nothing. I have had every device in the house off but this Roku won’t work. Need help. I got it for Christmas, could it still be refunded?

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Roku Guru

Re: New Roku Express Will Not Connect to Wifi

Hi @beachy

Thanks for the post.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Furthermore, please be advised that Roku Express 3930 is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!

All the best,

Kariza D.
Roku Forum Moderator
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Re: New Roku Express Will Not Connect to Wifi

I was having same problem connecting and restarted everything a million times. Read your response and the key was that the Roku Express uses the 2.4 GHz b/g/n network. I then found the network setting in my Xfinity app and for some reason it wasn’t set to b/g/n. I updated it, saved that setting then my Roku connected the next time I tried it. OMG! Thank you. Not sure how that setting changed since I’d used the Roku successfully prior but it had been a few weeks so who knows. 

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Community Streaming Expert

Re: New Roku Express Will Not Connect to Wifi


Firmware updates pushed by Xfinity/Comcast and Comcast to their customers routers are no longer handling the mode g/n speed protocols correctly regarding streaming devices like the Roku Express and other 2.4ghz wireless devices.  The remedy as you discovered, reportedly is to make sure the protocol is set to b/g/n if you have one of these ISP (internet service providers).



Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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