Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Network/wifi speed issues

I'have had this same Roku in place for months with no issues. However, in the past few days I have noticed when trying to watch anything live via Hulu channels very bad resolution and it is slow to load. Looking at my access point controller I see that the connection rate is 13 Mbps down and the same 13 Mbps upstream as well. That seems very slow/odd as my other Roku shows 72 Mbps down and 65 Mbps upstream. The signal level for both are similar (-48dBm for the slow one and -52 dBm for the working one.) I've tried rebooting the problematic Roku but still no luck. Any suggestions?

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Roku Guru

Re: Network/wifi speed issues

Hard to provide much advice without further information:

Are you looking at Roku's network speed information? (Settings/Network/Check connection)

What does each Roku indicate is the "internet download speed"?

What are the Roku models? What firmware version is on each device?

Are they connecting via 2.4Ghz or 5Ghz? Do you have separate 2.4Ghz and 5Ghz SSIDs?

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Re: Network/wifi speed issues

I'm having a similar issue. The download speed indicated on my laptop, phone and pad sitting right next to my Roku shows 100+mbps (which it should) but the download speed shown on my Roku is only 33mbps? what's up?

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