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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Miraclebest
Newbie
‎12-25-2021 03:08 PM

Network name not showing and

I just bought my grandmother a roku express. And it’s telling me choose a network. It’s just giving my neighbors network names. But my network name isn’t on there. I was so excited to use this for my grandmother. Until it didn’t show my Wi-Fi name. Now we can’t use the useless **bleep**. Will be returning if it doesn’t work. 

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atc98092
Community Streaming Expert
‎12-25-2021 04:24 PM

Re: Network name not showing and

The Roku Express is a single band WiFi device, so make sure your 2.4 GHz radio is enabled on your router. If your Internet is through a cable company, some have been reported to have disabled the 2.4 radio on users' routers. Also make sure the channel in use is between 1 and 11. If the router is on channel 12, 13 or 14, Roku devices won't see it. Again, if your ISP provides your router, you might not be able to change it yourself, and you'll have to ask your ISP tech support to make the changes. 

Dan

Roku Community Streaming Expert

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