Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mooncity
Reel Rookie

Network connection help loop

I’ve been trying to connect to the WiFi using “I am at a hotel or college dorm” option on my Roku TV since I’m at my college dorm. Whenever I try to connect, everything works up till it finishes finding the connection. After it finds the connection it loops back to the Network Connection Help screen where I have to go through the whole process again (and still doesn’t work). I’ve tried factory reset and it doesn’t work, I can’t update my TV because I need WiFi. If anyone has any suggestions please let me know! Thank you!

Labels (1)
0 Kudos
1 REPLY 1
renojim
Community Streaming Expert

Re: Network connection help loop

Is this the initial set up?  Try using your phone as a hotspot just to get through the software update.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos