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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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berta0918
Newbie
‎04-02-2021 09:09 PM

Network Issue

So last night I had setup a new router and got it connected, however when I went to connect to Roku Express+ (3910 series)  the internet name wasn't showing up so I had done the private network option and when I used that it was telling me that the network was not available and to reset the internet and the Roku. However everything thing else in the house was connected and working perfectly fine and I don't know how to fix this issue because I've been working on it for a few hours now and It's getting a wee bit frustrating if anybody has any idea how to fix this issue please let me know.

Roku Express+ (3910 series)
Thumbnail of Roku Express+ (3910 series)
3910X, 3910MX, 3910RW
Roku Express+ (3910 series)
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DBDukes
Community Streaming Expert
‎04-02-2021 10:13 PM

Re: Network Issue

The Roku Express and Express+ are both limited to connecting to 2.4 GHz networks. If your network is only broadcasting on 5 GHz, those Roku devices won't see it.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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