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ssickels
Newbie

Netflix not loading - stays stuck at splash screen

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Hi — for 3 days now Netflix is not loading from my Roku stick. All other apps work fine. 

For the first day, it went through the Netflix splash screen, then to a cryptic (hex code) error message (which I could dismiss to get back to the Home Screen). Now it just sits, stuck, at the Netflix splash screen. 

- I’ve rebooted the Roku.

- I’ve made sure (today) that the Roku s/w is up-to-date (it is). 

- And I’ve deleted and reinstalled the Netflix app.

Any ideas?  Thanks! 

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makaiguy
Community Streaming Expert

Re: Netflix not loading - stays stuck at splash screen

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@ssickels-

After removing a channel, best practice is to clear the Roku's memory by restarting it  before reinstalling the channel.   Did you do this?  Without the restart you may not get a clean reinstall. 

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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3 REPLIES 3
makaiguy
Community Streaming Expert

Re: Netflix not loading - stays stuck at splash screen

Jump to solution

@ssickels-

After removing a channel, best practice is to clear the Roku's memory by restarting it  before reinstalling the channel.   Did you do this?  Without the restart you may not get a clean reinstall. 

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
ssickels
Newbie

Re: Netflix not loading - stays stuck at splash screen

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@makaiguy Thank you!!! That worked! Very much appreciated.  🙂


@makaiguy wrote:

@ssickels-

After removing a channel, best practice is to clear the Roku's memory by restarting it  before reinstalling the channel.   Did you do this?  Without the restart you may not get a clean reinstall. 

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)


 

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makaiguy
Community Streaming Expert

Re: Netflix not loading - stays stuck at splash screen

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@ssickels-  Glad it helped.  Tuck that away in your bag of tricks for the next time you have trouble with a Roku channel app.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X