Wi-Fi & connectivity

[ssickels]

Hi — for 3 days now Netflix is not loading from my Roku stick. All other apps work fine. 

For the first day, it went through the Netflix splash screen, then to a cryptic (hex code) error message (which I could dismiss to get back to the Home Screen). Now it just sits, stuck, at the Netflix splash screen. 

- I’ve rebooted the Roku.

- I’ve made sure (today) that the Roku s/w is up-to-date (it is). 

- And I’ve deleted and reinstalled the Netflix app.

Any ideas?  Thanks! 

[makaiguy · Accepted solution]

@ssickels-

After removing a channel, best practice is to clear the Roku's memory by restarting it  before reinstalling the channel.   Did you do this?  Without the restart you may not get a clean reinstall. 

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

[ssickels]

@makaiguy Thank you!!! That worked! Very much appreciated.  🙂

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@makaiguy wrote:

@ssickels-

After removing a channel, best practice is to clear the Roku's memory by restarting it  before reinstalling the channel.   Did you do this?  Without the restart you may not get a clean reinstall. 

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

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[makaiguy]

@ssickels-  Glad it helped.  Tuck that away in your bag of tricks for the next time you have trouble with a Roku channel app.