Need to return Roku LE, keep getting message: There was an error submitting your request.....
The Roku LE that I need to return will not connect wirelessly. We got 2 of these in December. Both connected when first set up. Both lost their wifi connection a few weeks later. Only got one of them to reconnect successfully. I need to return the one that doesn't connect. When I went through the steps to return it, I got this message: "There was an error submitting your request, please try again." I have tried to submit on 2 different days, and get the same message. This Roku LE appeared on the Roku return page as a Roku Express device. On the return page the device serial number is different from the serial number printed on the box. I tried using the box serial number to initiate this return before I picked the Roku Express button on the return page. I got a message telling me to enter a valid serial number.
Can I return this LE for a replacement device that will connect?
Re: Need to return Roku LE, keep getting message: There was an error submitting your request.....
No one knows why the serial number on the box is all but useless or why Roku feels the need for calling two different numbers "serial numbers", but check your account at https://my.roku.com under your linked devices and try the "serial number" that's displayed there.
Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution." If you appreciate my answer, maybe give me a Kudo.