Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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My wireless is giving 00:00:00:00:00:00

I have tried all of the above troubleshooting steps and nothing seems to work 

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Community Moderator
Community Moderator

Re: My wireless is giving 00:00:00:00:00:00

Hi @DrewressaD,

Welcome to the Roku Community!

We'd like to gather more information about the issue you're running into. How long has the issue been occurring? What Roku model device are you using? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

To help troubleshoot the issue further, follow this link: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku ...

Once we have this information, we will be able to investigate further.

Best regards,

Mary F.
Roku Community Moderator
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