Wi-Fi & connectivity

[Mikaylas18]

My Roku disconnected from the internet a couple of months ago.  My roommate has the same Roku device I do (Roku express) and hers is still connected to the internet and works fine. I have tried restarting my Roku and the internet when those failed to work I factory reset my Roku. That hasn't worked either and now I can't get past the internet page because it won't connect to the Roku. 

[Streamer317]

There are different models of the Roku Express. Which model is yours and which is your roommates? What are the exact model numbers. It makes a difference 

[Mikaylas18]

a roku express same as mine

[RokuDanny-R]

@Mikaylas18

Thanks for the follow up.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to provide us with the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.

Thanks,
Danny