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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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gabriel0821
Newbie
‎09-29-2021 09:14 AM

My roku express won't connect

I have a roku express that I can't get to connect to the internet. It keeps telling me that the signal is low, and I need to move the router closer. The problem with that is that the roku is in the same room as my router! I have two other rokus that are on the floor above this one, and neither of them are having this issue. Can someone please tell me what the heck is going on?

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makaiguy
Community Streaming Expert
‎09-29-2021 09:40 AM

Re: My roku express won't connect

Have you tried re-establishing the net connection on the problem Roku?

This has always worked for me to re-establish my net connection when it has been lost or not performing well:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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