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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Dallen61
Newbie
‎08-29-2021 08:34 PM

My password no longer works to connect to my network.

I had to reset my roku. Now my password does not work to connect it to my network. Yes it is the correct password. I tried to use my phone as a hotspot but still no luck. Signal strength is good. Could there be a problem with my modem?

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AvsGunnar
Community Streaming Expert
‎08-29-2021 10:05 PM

Re: My password no longer works to connect to my network.

@Dallen61 

From within Roku, try resetting Network Connection.  (Settings..System..Advanced System..Network Connection Reset..Reset Network Connection)

Also, restart both your modem and your router.

When using the hotspot, try setting the hotspot to 2.4ghz band and see if it connects.

If still problems, try temporarily disabling the password from within the router. (look for Wireless Security from within the admin settings of the router)

Post back with any updates and the models of your Roku and router if you need more help.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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