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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Koriqs
Newbie
‎03-29-2022 04:55 PM

My Wireless Scan Is Frozen

It just keeps spinning at the "wireless Scan" and just says "looking for wireless networks" I'm on a Hisense Roku

2 REPLIES 2
Streamer317
Roku Guru
‎03-29-2022 05:04 PM

Re: My Wireless Scan Is Frozen

Roku doesn’t make TV’s. Hisense did. So did you just purchase this TV? Move? Get a new modem and router? If your TV was already connected why are you doing a wireless scan? Can you provide more information please

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DBDukes
Community Streaming Expert
‎03-29-2022 09:44 PM

Re: My Wireless Scan Is Frozen

@Koriqs wrote:

It just keeps spinning at the "wireless Scan" and just says "looking for wireless networks" I'm on a Hisense Roku

It should return a message if it can't connect. Something is wrong, based on the information you've provided. Unplug the TV, let it sit a minute, then try again.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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