Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Koriqs
Newbie

My Wireless Scan Is Frozen

It just keeps spinning at the "wireless Scan" and just says "looking for wireless networks" I'm on a Hisense Roku

2 REPLIES 2
Streamer317
Roku Guru

Re: My Wireless Scan Is Frozen

Roku doesn’t make TV’s. Hisense did. So did you just purchase this TV? Move? Get a new modem and router? If your TV was already connected why are you doing a wireless scan? Can you provide more information please

0 Kudos
DBDukes
Community Streaming Expert

Re: My Wireless Scan Is Frozen


@Koriqs wrote:

It just keeps spinning at the "wireless Scan" and just says "looking for wireless networks" I'm on a Hisense Roku


It should return a message if it can't connect. Something is wrong, based on the information you've provided. Unplug the TV, let it sit a minute, then try again.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.