Wi-Fi & connectivity

[MisDeb]

My Roku decided to unhook itself from the internet.  when I try and scan for networks, nothing comes up.  I tried to do a factory reset and now I can only get to the Lets Get started page.  When I move to the network page, I still get no network options.  I am less than 10ft from router and modem.  The Roku is less than 6 months old.  I have other Roku's and they are working fine, so far.  How do I fix this?

[MisDeb]

How do I make my Roku actually SCAN for the internet.  I was working fine and now it uh hooked itself and I can not get it to scan.  I have tried going to private connect and entering the name of the network and still nothing.  This is less than 6 months old.  Is it now trash?

[atc98092]

First question: when you first set it up, did it see more than your own network? And now it doesn't display any? Or are there no nearby neighbors with WiFi? 

I'm asking because we need to determine if it's your Roku WiFi radio or something with your network. If you see other networks but not your own, then we need to check your wireless settings in your router. What you need to check is the channel your 2.4 GHz radio is using in your router. By default, almost all routers are set to Auto, meaning they will assign the channel they think will work best after scanning for other wireless access points. But sometimes it chooses a channel that isn't supported by Roku. In the 2.4 GHz band, Roku devices will only see and connect to wireless using channel 1 through 11. If your router set itself on channels 12, 13 or 14, your Roku won't see it. 

If your router is provided by your ISP (such as a cable company) sometimes they purposely disable the 2.4 GHz radio and leave the 5 GHz radio as the only option. But only a few models of Roku devices support 5 GHz, so if 2.4 is turned off, again you won't see anything. So check and ensure the 2.4 GHz radio is enabled.

[MisDeb]

This is the 5th roku in the house.  3 of them are the same model.  The other 2 are still working fine.  It will not scan for networks.  It worked fine for months, then today it unhooked itself and will not scan for a network.  I do understand the 2.4 Ghz as our pool also will only work on that  frequency.  It is working just fine.  I have even tried a factory reset.  nothing.  

[atc98092]

That sounds like a hardware failure of the WiFi radio in the Roku. Not a common failure, but it happens. If it's less than a year old, it's under warranty, and from what I've seen Roku honors their warranty well. @RokuDanny-R or @RokuMary-F can assist you with that. 

[RokuDanny-R]

@MisDeb

Thanks for the posts.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[MagicMD]

Hello

I have a similar issue. 2710x wireless radio failure? does not see any visible network, nor accept manual entry. have done reset of modem, router and following factory reset of roku 2710x device.

Any path to solve this issue? Stuck at empty results screen after "scan for wireless networks" 

many thanks!

[atc98092]

@MagicMD The Roku 2720 is still supported by Roku with updates, but it was released in Sept 2013, so over 8 years old. It's entirely possible that it has suffered a hardware failure. Also, there are a number of recently released channels that will not work on that old of a device. 

Since the 2720 does not have an Ethernet jack, you can't use it with a wired connection. If the wireless radio has failed, it's really not something repairable. Since the 2720 has a dual band radio, if it's not seeing any access points, then a radio failure is likely.