This has been for last few hours, my phone and tablet are both working fine on the WiFi
All of the sudden, my Roku tVs "not connected", for no reason. So, I have 2 go under Network> Set up connection>Wireless>Scan again and something flashes on the screen. I hit, "Scan Again" over &over til I figure out its saying, "Looking for wireless networks" but as soon as it pops up, it disappears.
So then I choose private network cause mine is anyways, so I put in my network name and password. Up pos a box that says, "CHECKING... Wireless Connection &it fails. "Unable to connect the wireless network." But none of my other electronics are having problems. Not sure why it cut off of my TV and why it's not letting me connect, nvr had thus problem b4 and its pissing me off. Any help would be greatly appreciated.
I am having the same issue. No connectivity is unacceptable. When are we going to get a resolution!?
That's an annoying feeling, no doubt, especially when things are "supposed to work." Not to overlook the obvious, but have you turned off the TV, unplugged it, plugged it back in, and turned it back on?
Your problem may have been caused by an update to your router which affects some Roku models. If you receive this update it changes the router's wifi connection parameters for the 2.4 GHz wifi band from b/g/n to g/n. This has been reported for routers supplied by Comcast/xFinity, Cox, and AT&T, but there may be others.
Note that, of recent Roku models, non-4K Roku Express/Express+ (model numbers below 3940) and Premiere/Premiere+ (model numbers below 4620) can ONLY receive the 2.4 GHz band and are therefore affected by this.
Affected users report the Roku identifies the local network as available and rates the connection quality, but will not then connect. The fix is to switch the router configuration protocols from the g/n wifi set by the update back to b/g/n. If you don't have access to your router's configuration controls you may have to have your internet provider do it for you.
Thanks to forum user @AvsGunnar for providing the links below to instructions for reconfiguring router settings for the listed internet suppliers. If you can't do this yourself, you may need to contact your internet provider to make these changes for you:
There are some router setting issues that can prevent establishing Roku WiFi connections. And to make matters worse, some of them can be set by recently-reported router updates. These have primarily been reported with routers supplied by internet providers (Comcast/Xfinity, Cox, and AT&T so far), but it's possible they could also occur with other internet providers or user-owned routers that have received similar updates.
This sounds like your issue:
Reconfiguring Router
Thanks to forum user @AvsGunnar for providing the links below to instructions for reconfiguring router settings for the listed internet suppliers. If you can't do this yourself, you may need to contact your internet provider to make these changes for you:
If your problem was not caused by any of the above, a restart of the router (even if other devices are still connecting) followed by a restart of the Roku may allow the connection to be reestablished. Depending on your Roku model you'll find the "System restart" option under either "Settings > System > Power" or if you have no "Power" option, under "Settings > System", or if more convenient you can just pull the Roku's power for a few seconds and let it restart.
Have same issue as of yesterday. TV says "not connected" to internet and am unable to stream from all the listed apps; however, am able to stream from Chromecast device. What gives?
Hi, Community users.
We've heard reports from some of you experiencing issues with your Roku device or TV consistently dropping its internet connection. We appreciate you bringing this to our attention, and we're here to help!
To assist us in investigating this matter further, please provide the following information (if possible):
In the meantime, you can try these troubleshooting steps to see if they resolve the connection issue:
1. Restart Your Roku Device:
2. Restart Your Modem and Router:
We understand this can be frustrating, and we apologize for any inconvenience caused. Our team will be investigating this issue further with the information you provide. We'll be sure to keep you updated on our progress!
Best wishes,
Kash
I don't agree that these two topics should be merged, based on my troubleshooting ...
Here's a more complete description of my problem.
1) I have a TCL Roku TV, which I've had for years. Up until 2-3 weeks ago, when I used the remote control to turn on the TV, it would always connect to Wifi ok. I have not changed my router or anything related to Wifi for a long time.
2) Now when I turn on the TV using the remote control, it never connects to Wifi. It always says "Not connected" in the upper-right corner of the Home screen. When I then do Settings -> Network -> Set up connection -> Wireless, a Wireless Scan window appears with it Looking for wireless network goes on forever without timing out (which itself is terrible).
3) If go back to the Home screen, and do Settings -> System -> Power -> System restart, then it always connects to Wifi ok. Or it I re-plug the TV power from the wall, it also always connects to Wifi ok.
My conclusion is that a TV software update accidently changed something for the TV to not connect to Wifi when using the remote control to turn the TV off and on, but not when it gets a "real" power off and on. Once the TV is connected to Wifi (see #3 above), there is no intermittent Wifi issue - thus nothing to do with the router. Please try to recreate this.
I am having the same issue. Here’s the requested information.
Device Model: G855X - Roku TV
onn. Model: 100012587
Serial Number: X01200TWEKP0
Software Version; 13.0.0 build 24062-CT
ISP: Cox Communications
Tracker ID: P0-237-256