Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Jase
Newbie

My 2 rokus are not connecting to wifi

Last night and today can't connect to wifi to our 2 rokus in the house. Our network shows on the roku but won't connect says we dont have connection. Our router and wifi is working fine and our firestick is working along with our wifi on our smart phones . What's going on roku? 

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RokuKariza-D
Roku Guru

Re: My 2 rokus are not connecting to wifi

Hello @Jase

Thanks for the post.

Could you tell us who is your internet service provider? If it's Comcast or ATT, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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