Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Glen3
Newbie

Moviereception at the end of almost every movie,goes into wifi check. usually last 5to 10 min.

Want to know if everybody is having this problem I have excellent reception signal

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1 REPLY 1
RokuDanny-R
Retired Moderator

Re: Moviereception at the end of almost every movie,goes into wifi check. usually last 5to 10 min.

@Glen3

Thanks for the inquiry.

Can you please provide us more information about the issue you are experiencing:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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