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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Streamer317
Roku Guru
‎03-31-2022 05:53 AM

Re: Model 3941X Connectivity Issue

@dklann1  Wait is this issue not in your home but in a school? 

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dklann1
Channel Surfer
‎03-31-2022 05:54 AM

Re: Model 3941X Connectivity Issue

Yes, and prior to last week it worked just fine.  I'm watching on my ipad using the schools wifi.

Detlef

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Streamer317
Roku Guru
‎03-31-2022 06:02 AM

Re: Model 3941X Connectivity Issue

@dklann1     So your using a Roku on your schools WiFi? Do you have permission from IT to use it on the network? Is IT blocking your Roku? As far as I know you cannot connect a Roku to a secure network such as a school. Your iPad is a school issued iPad. What happens if you take the Roku home and connect it to your home WiFI? Are you a teacher or a student?

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RokuDanny-R
Retired Moderator
‎03-31-2022 12:39 PM

Re: Model 3941X Connectivity Issue

@dklann1

Thanks for the follow up.

So for clarification, you are able to connect your Roku device to a mobile hotspot, and you are still seeing the wireless connectivity issue occur?

Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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RokuKariza-D
Retired Moderator
‎04-23-2022 01:20 PM

Re: Model 3941X Connectivity Issue

Hey @shiwoe84

Thanks for posting here in the Community.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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